our oculus 2 keeps glitching from game and then a split second of the room scale(black and white screen) and then back to the game. Happens every 10 seconds or so but not constantly. Tried restarting but still happens. I have a screen recording of it here. Everytime the video goes black is when it goes into room scale and then goes quickly back to game Oculus 2
Hello @Kjpomills! We know the game glitching makes it impossible to enjoy the experience, and we would love to explore steps for a possible resolution. We see that you have tried restarting the device and we thank you for sharing the troubleshooting you have tried. How long has this been happening and when did it start? Also, we would like you to try these steps for us:
Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
Hard Reboot the headset
Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:
Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Please get back to us once you have tried these steps. We eagerly await your reply!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello again, @Kjpomills! We want to make sure that glitching doesn't prevent you from playing in VR any longer, so we're here to check in and see if hard rebooting your headset helps. If your headset is still glitching after hard rebooting it, please don't hesitate to reach back out to us because we're eager to help you get back to playing in VR!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
