03-13-2023 12:48 PM
After several holes played in golf + my right controller will quit allowing ball to be hit, menu to be accessed or any a and b button, triggers or action other than the toggle inputs.
Solved! Go to Solution.
03-20-2023 10:23 AM
Thanks for reaching back out with that update. Since none of troubleshooting steps seemed to fix this, we'll like for you to create a ticket on our support website. Please follow the workflow we provide below for the best assistance.
Meta Quest 2 > Right Controller > Charging, Tracking & Pairing > Controller not tracking > This does not solve my issue
After you do that you'll have the opportunity to speak with one of our wonder agents through a email, a live chat, a chat via WhatsApp or a scheduled phone call. We guarantee that whoever you get connected with will look into any and all of the options we have for you to get this fixed.
03-13-2023 01:03 PM
Hey there, @hawkeye78! We know how having to deal with your controller not working properly can affect having a fun golfing experience in VR, and we'd be happy to help you with this,
Please provide as much information as you can about what you are experiencing. Once we have more information, we will be able to better assist you!
03-14-2023 01:05 PM
Hey there, @hawkeye78! We're just checking in to see if you still need help with your right controller. Please let us know, and we'll be happy to assist!
03-15-2023 05:24 AM
Yes, it still occasionally quits being able to access the clubs or hit a golf ball in Golf +. It works most of the time but will freeze up at some point in probably 1 out of every 4 games.
03-15-2023 07:43 AM
Thanks for reaching back to us with that update. Can you tell us if this controller issue is happening in other games or just Golf+? Also can you please try uninstalling and reinstalling the game for us?
03-15-2023 12:21 PM
I only seem to have the controller problem with Golf+. I play it for longer durations than other games. Do I lose Golf+ data if I uninstall and reinstall?
03-15-2023 01:17 PM
Okay thanks for that. No you won't lose any of your data if you uninstall and reinstall the game.
03-16-2023 01:19 PM
Hey @hawkeye78. We are just reaching back out to see if you were able to uninstall and reinstall Golf+ for us to attempt to fix your issue. We look forward to hearing back from you on this.
03-20-2023 05:40 AM
I uninstalled and reinstalled the game. The controller still occasionally has the same problem.
03-20-2023 10:23 AM
Thanks for reaching back out with that update. Since none of troubleshooting steps seemed to fix this, we'll like for you to create a ticket on our support website. Please follow the workflow we provide below for the best assistance.
Meta Quest 2 > Right Controller > Charging, Tracking & Pairing > Controller not tracking > This does not solve my issue
After you do that you'll have the opportunity to speak with one of our wonder agents through a email, a live chat, a chat via WhatsApp or a scheduled phone call. We guarantee that whoever you get connected with will look into any and all of the options we have for you to get this fixed.