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Gorilla Tag Black Screen (after Terms of Service)

bustamove.2023
Explorer

I have had the same issue for over a month.  I’ve shut down, restarted, deleted, reinstalled etc, all to no avail.  I contacted the App developer and never got a response. When you launch the game you have to accept the terms of service.  After you do that the screen goes black. The game is still running but you can see anything.  There is sound and you can hear yourself moving around.  Always requires acceptance of service terms and then black screen. Please help….  My gorilla tag tickets from Another Axiom are 11653 and 13668.

1 ACCEPTED SOLUTION

Accepted Solutions

bustamove.2023
Explorer

Here is what I got from the app developer:

We believe the fix to your issue will either be incorrect time on headset, clearing your app data, or factory resetting the headset.

First check your time setting are set to Auto and that the headset has the correct time.

If that does not work please do the following.

next step: Clearing the Appdata.
https://youtu.be/pxuoRPMJRqU?si=TPADSu1Db1mO3uzm&t=26
Just choose Gorilla Tag when following that. 

If this did not work you can Factory Reset the headset like this.
https://www.youtube.com/watch?v=qDNn5J3xBe0

Your cosmetics are safe as they are stored on the our servers and not your Quest.”
 

View solution in original post

18 REPLIES 18

JaxTheOof
Honored Guest

Having the same issue. Any help would be appreciated. We’ve tried restarting to no avail. 

MissEVader
Honored Guest

Also having the same issue - just started happening today on Gorilla Tag - other games seem fine at the stage

Ocularse666
Honored Guest

My son updated Gorilla Tag today on his Quest 2 and is getting the same problem. I tried to join the Gorilla Tag Discord for advice but couldn't get it to verify and now it says I've tried too many times.

Can't seem to find an answer for this anywhere, my son is pretty fed up about it.  

Ocularse666
Honored Guest

OK, so I fixed the issue. It's now working.
Drastic step though - had to reset the Quest with a factory restore.
Set it all up again and everything is OK.

MissEVader
Honored Guest

Yes we had to do the same - factory reset - seems to have solved the problem...for now...

If it's just Gorilla Tag that's messing up, then it might just be something within that specific game. Factory reseting/ uninstalling, and reinstalling. Might help, but if, on the off chance, it doesn't... then you might just need to reach out to the developers and wait for the next update. "Rocket science," you know?

bustamove.2023
Explorer

Here is what I got from the app developer:

We believe the fix to your issue will either be incorrect time on headset, clearing your app data, or factory resetting the headset.

First check your time setting are set to Auto and that the headset has the correct time.

If that does not work please do the following.

next step: Clearing the Appdata.
https://youtu.be/pxuoRPMJRqU?si=TPADSu1Db1mO3uzm&t=26
Just choose Gorilla Tag when following that. 

If this did not work you can Factory Reset the headset like this.
https://www.youtube.com/watch?v=qDNn5J3xBe0

Your cosmetics are safe as they are stored on the our servers and not your Quest.”
 

Storm07567
Honored Guest

We had the same problem this morning. We uninstalled and reinstalled but that didn’t fix it. We checked our system time in our oculus 2 and it was incorrect with the national master clock. We adjusted to the exact time and tried again. That fixed the issue. No factory reset needed on the Oculus. I hope this helps someone else having this same problem. 

NIBRIUK
Honored Guest

Thanks dude. HALLOWEEN TIME

 

 

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