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Gorilla Tag Gift Card invalid

BBBBoys
Honored Guest

Hi,

 

I bought two gorilla tag gift cards as a stocking stuffer. They were bought on 12/23 at Target. Christmas morning the boys attempted to use them but both of them said they were invalid and unable to be used. I went to target (the store) to confirm the cards were activated at purchase. They were unable to confirm and referred me to their 800 number to speak to their gift cards department. 

After calling the and being on the phone for more than 30 minutes, they confirmed the cards were activated at purchase and told me to contact meta / gorilla tag to get the cards working. 

They are $19.99 each / 5,000 skinny rocks. How do I get these cards working? I really don’t want to be out $40 dollars. 

Thanks!

2 REPLIES 2

Choleni
MVP
MVP

Hi @BBBBoys 🙂

Where did you try to redeem the Gorilla tag gift cards?

With your wallet in the Meta Horizon app?

i'm pretty sure, you can redeem these cards only in the game.

If this doesn't work you must contact the game devs.

You can do that here:

https://support.gorillatagvr.com/ 

They tried to redeem them in the gorilla tag game. I had purchased them before and after the 12/23 purchase, and they worked fine. Figured there is something going with the purchase since both cards bought on 12/23 (at the same time) don’t work. 

I’ll try the link you provided. Thanks!

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