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Gorilla tag error old version can’t update!!

Level 3

My son is playing the old beta version and now he has an error saying he can’t play with other people and needs to update…we’ve tried uninstalling and reinstalling heaps of times but it still keeps coming up and can’t play! 


Accepted Solutions

Problem has been sorted! Just had to change the channel to live! 

View solution in original post


Community Manager
Community Manager

Hello @guccifaze801

Wrestling with an app update is no fun at all. Let's take a look at that and see if we can get it sorted!


Before we get started, have there been any recent changes made to that headset, and is this happening with any other games or apps?


That being said, here's a possible solutions to try. 😎


  • First, hard reboot your headset by putting it on and holding the power button down for 40-50 seconds. Once you cycle back to your main screen, you're good.
  • Next, log out of your mobile app and then log back in.
  • Finally, uninstall and reinstall the app one more time

These steps should get everything sorted, but if not, let us know!

Problem has been sorted! Just had to change the channel to live! 

That's fantastic! We're glad to hear your son's back in the game. Happy gaming and best wishes!