05-03-2025 07:20 AM
My son historical has been able to join public lobbies in his managed account. He has purchased several cosmetics through the game with my permission. Recently he has not been able to join any public lobbies. I've contacted game support and they have not been timely in responding. I changed his account to an unmanaged account by pushing his birthday forward to see if that was the issue. That resolved it for a while.
Today I got an email from meta saying I need to provide proof that he's 13. He isn't, so I reluctantly agreed to make his account managed again. Now back to the same issue. Why would meta/ gorilla tag allow him to make purchases and then make it so he can't join public lobbies anymore? I'm ready to dispute all charges to the company on my card used for payment.
Please advise on a path to solution. My son is really upset that he can't play the game he spent his Christmas money on that he's been able to play for months until recently. I'm frustrated that he was allowed to make purchases only to have the rules change and now all his purchases are no longer useful.
05-04-2025 07:09 AM
My son is having the same issue and is very frustrated as well. Hoping for a solution soon!
05-05-2025 03:20 PM
And now I've tried leaving an in game review and they blocked my IP address. What shady stuff is this?
05-14-2025 07:10 AM
I spoke to the makers of GT on their Discord page and they claim it is a “glitch that they are aware of and working on” but it’s been weeks. Supposedly the restrictions to supervised accounts is they can’t join or make private servers, they can’t purchase items in game (although they can use the shiny rocks they earn) we can buy them bundles etc in the meta app AND they can’t speak in game - they make monkey sounds…weirdly they cannot mute others and if you ever played you would understand how ridiculous this is as I would think muting would be mandatory (the curses and racial slurs are infamous in this particular game). So far I don’t think they’ll be fixing this issue anytime soon.
if I find out any updated information i’ll let you all know