cancel
Showing results for 
Search instead for 
Did you mean: 

Got a new Computer/using Oculus CV1, I can't download any of my old games????

legaiaflame
Level 2

I have my new computer set up with my Oculus CV1 logged into Meta, and my oculus account. I'm at my library trying to download my old games and they won't install and tell my to go to Oculus Store Support. I go to the store and I still can't install any old game I once had. What do I do?

7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hello @legaiaflame, we see you are having difficulties with downloading your games. We understand how inconvenient this may be, but no worries, we're here to assist you all that we can. So that we can understand more on your new PC, can you please inform us of the specs and let us know if you have tried anything to troubleshoot the issue yourself. 

 

Here is a quick article on our supported GPU's and a few other requirements.  

 

We hope to hear from you soon with more details on this computer!

legaiaflame
Level 2

I have a NVidia 4090. It's not supported?

As of currently, we only support the listed GPU's. If you have a newer card, it may take sometime to be fully supported. In the meantime, you can review this thread to see what others have done with the same GPU. Although some solutions posted are not official troubleshooting step(s), it still may be useful knowledge for you to have. 

 

We hope this information was useful, if you have any future concerns regarding your headset, please don't hesitate to reach out to us. Thank you!

I don't think my 4090 is the issue. I set up the Oculus interface and can see the interface, all options, the store and the VR space in my headset. The only thing I can't do is re-install my old games. When I try to install them it says to go to Oculus Store support. So, why wouldn't I be able to download them if I owned them from my old computer?

Well we can go ahead and provide for you some more in-depth troubleshooting steps.

 

Can you please perform the following and let us know how it goes:

 

  1. Disconnect the Rift/Link cable from the computer.
  2. Disconnect your computer from the internet.
  3. Backup any necessary content.
  4. Reboot into Safe Mode.
  5. Uninstall Oculus PC app using the Control Panel.
  6. Delete all Oculus folders from the following folder:
    • C:\Program Files
  7. Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
  8. Restart your computer in normal mode.
  9. Reconnect your computer to the internet.
  10. Install Oculus PC app again using the setup tool from our website [here](https://store.facebook.com/quest/setup/).
  11. Reconnect the Rift/Link cable and re-test the headset.

Figured it out. I had to disable OneDrive in Windows 11. And change the game's library file path in the Oculus settings afterwards.

That's good to hear, and thank you for letting us know how you were able to resolve this issue. We hope you have an amazing time in VR and if you have anymore concerns in the future, we'll be here to assist you!