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Got my app refund to PayPal before payment was taken from bank, now funds are taken from bank.

whiz_hew1000
Honored Guest

Hi,

 

I requested a refund for Powerwash last week. I bought this app through PayPal. The purchase was approved, however the funds hadn't yet been removed from my PayPal bank account. 

The refund was issued right away and I got the notification of $24 issued back to my PayPal. However, the payment for the app still went through a few days ago. I haven't yet had the money returned though. 

 

What shall I do?

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @whiz_hew1000! We greatly understand the importance of you being able to get your refund.
It can take up to 7 business days for a refund to fully process and for the funds to be returned back to you.

If that time has passed and the funds haven't been returned, please let us know! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @whiz_hew1000! We greatly understand the importance of you being able to get your refund.
It can take up to 7 business days for a refund to fully process and for the funds to be returned back to you.

If that time has passed and the funds haven't been returned, please let us know! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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