GraphQL server responded with error 1353054

[skyding]

GraphQL server responded with error 1353054: Your PayPal payment could not be completed. Please update your PayPal information or try using a credit card. If you continue to experience this problem, please contact PayPal.

[MetaQuestSupport]

Hey there, @skyding!

We see you're having some troubles when trying to add a payment method. We most certainly can't let this get in the way of your VR adventures. Let's work together to see if we can resolve this! Payment methods can be a little finicky, so to start let's make sure we're meeting the requirements here:

• The supported payment methods for the U.S.A are:
  • Visa
  • American Express (AMEX)
  • Mastercard
  • PayPal

• As well please make sure that there are funds loaded or available on the card. There must also be no payment restrictions on the card. 

If you feel you meet all the requirements above but are still running into some issues, rest assured! We have some troubleshooting methods for you. Please note:
 

1. If you are attempting these on PC, please sign out and uninstall the app on the mobile device.
2. If you are using your mobile device, please sign out and uninstall the app on the PC

Kindly attempt the following:

• Use any and all brands of browsers you have access to (I.E. Opera GX, Chrome, Firefox, Safari, Explorer, Edge, Etc...). As well try this both in the normal browsing mode and incognito mode. Attempt this on both your mobile and PC
• Attempt the above with approved cards (That being American Express, Mastercard or Visa)
• As well, try the above browser method in attempts to using a PayPal and linking it to the account.

As well we've seen some members of our VR family get past this little bug by, when the app asks for your cards expiration date, entering the full four digit year and two digit month. (example: xx/xx/xxx)

If all of the troubleshooting steps have been applied and you need some further help, we recommend reaching out to our specialists here: https://metaque.st/Support!

[Zensix6]

I have the same problem for many months now ! I phoned paypal from within the netherlands and they told me to go to my bank ! I have been to my ban in Eindhoven and they told me that paypal is to blame ! My problem is still not resolved ! 

[MetaQuestSupport]

Hey Zensix6! We thank you for bringing your PayPal issue to our attention. It's important that you're able to purchase what want in order to enjoy your VR experience. No worries, let's look into this further! Could you please try the following:

• Could you try adding PayPal to your mobile app?
• Try using a different browser (Google Chrome, Mozilla Firefox, or Microsoft Edge).
• Try adding the payment method on a different device (another computer, phone, or tablet).
• Try adding the payment method on your headset.
• Try adding the payment method on a different internet connection if possible.
• Try using a VISA, MasterCard, Meta Gift Card, or American Express card.

If none of these steps worked for you and your issues still persist, we ask that you PM us directly. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you! 

[no.thx.info]

Ashish yadav