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Gray Avatars in Meta Horizon Worlds

shawn_in_space
Explorer

Hello,

I noticed for the last couple of weeks, avatars that are far away or out of my direct view turn into gray basic avatar shapes. This seems to be an issue mainly in heavily populated worlds and is very immersion breaking.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Hey, @shawn_in_space! We just wanted to check in with you to see if everything is still working well for you. If you are having any issues, please let us know! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there, @shawn_in_space! We heard that you are reporting concerns with avatars loading in Meta Horizon Worlds, as they're appearing gray when far away or out of your direct view. Let's work together to get to the bottom of this!

 

When we looked into this, we saw reports that this can happen if either the application or headset are not updated. Please try updating both and see if that makes a difference. This page may help.

 

Please let us know if this helps! If not, we are more than happy to continue looking into things together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

shawn_in_space
Explorer

Hello,

Both are up to date. I haven’t noticed this today, so I wonder if it was a server-side issue. Hopefully, it’s resolved.

 

Thanks!

Thank you for providing that update! We are so happy to hear that the issue seems to be resolved now. If anything changes, please reach back out, and we will look into things further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey, @shawn_in_space! We just wanted to check in with you to see if everything is still working well for you. If you are having any issues, please let us know! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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