05-14-2024 10:11 PM
Hello,
I noticed for the last couple of weeks, avatars that are far away or out of my direct view turn into gray basic avatar shapes. This seems to be an issue mainly in heavily populated worlds and is very immersion breaking.
Thanks
Solved! Go to Solution.
05-16-2024 11:44 AM
Hey, @shawn_in_space! We just wanted to check in with you to see if everything is still working well for you. If you are having any issues, please let us know!
05-15-2024 11:09 AM
Hey there, @shawn_in_space! We heard that you are reporting concerns with avatars loading in Meta Horizon Worlds, as they're appearing gray when far away or out of your direct view. Let's work together to get to the bottom of this!
When we looked into this, we saw reports that this can happen if either the application or headset are not updated. Please try updating both and see if that makes a difference. This page may help.
Please let us know if this helps! If not, we are more than happy to continue looking into things together!
05-15-2024 11:12 AM
Hello,
Both are up to date. I haven’t noticed this today, so I wonder if it was a server-side issue. Hopefully, it’s resolved.
Thanks!
05-15-2024 11:22 AM
Thank you for providing that update! We are so happy to hear that the issue seems to be resolved now. If anything changes, please reach back out, and we will look into things further!
05-16-2024 11:44 AM
Hey, @shawn_in_space! We just wanted to check in with you to see if everything is still working well for you. If you are having any issues, please let us know!