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Gray screen after factory reset on secondhand Quest 2

Lssu1771
Honored Guest

 I purchased a used quest 2 for $90.00.  The seller said I would need to factory reset it.  I got it home and tried to reset it several times.  I get the 3 dots the a grey screen.   It’s will connect to my iPhone app but is stuck on the grey screen.  I have sound but it will not go to the screen with the controllers.   There was a flash of the controllers , but then it goes gray. I’ve tried to boot the device.  I’ve tried to factory reset within the device.  I noticed. The device says locked.  Does that have something to do with it.. 

or was I scammed out of $90.00

2 REPLIES 2

Das.Bearski
Heroic Explorer

Bro probably needs to remove the quest 2 from their meta account.

Who put time on 3x speed?!?

MetaQuestSupport
Community Manager
Community Manager

Hey there @Lssu1771,

 

Thanks for posting into our forum. We're very curious about what has happened with the device and want to give you all the assistance possible on our end! Would you mind sending us a PM? To do this, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Looking forward to hearing from you!

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