Grey screen

[meganstinks]

I started having an issue when I turned on my vr the controllers tracking were stuck in one place and no matter what I did with the controllers it was stuck I then went back onto my vr and the screen is stuck on a grey screen when I load in and turns off a few seconds later I’ve tried rebooting it it said no command I tried factory reseting it it just turned off 

[MetaQuestSupport]

Hi @meganstinks! Thank you for reaching out and making us aware of this. Let's go through some checks together to see how we can get you back online and gaming!

Please can you confirm which headset model you have? This will allow us to provide more accurate troubleshooting checks!

It sounds like the controller tracking issues are causing the grey screen. Here are some troubleshooting checks you can go through for the controllers:
 

• Ensure your area is well lit, with enough light to see clearly, but no direct sunlight
• Ensure your area is free of small lights such as Christmas lights, or LED strips
• Ensure your area is free of reflective surfaces such as mirrors, glass, or polished marble
• Ensure the tracking cameras are clean
  • If they need to be cleaned, follow the maintenance and care guidelines
• Ensure your environment is free of any obstructions between the tracking cameras and the controllers
• Remove unsupported third-party accessories that may affect tracking or controller detection. For example, controller and headset covers, controller attachments, etc.
• Remove the battery from the controller for 30 seconds
• Try replacing the battery with a new one
• Unpair and pair the controller to the headset
• As a last resort, factory reset the device, if applicable

We hope this helps. Please reach out if you need assistance with any of your steps or this if this doesn't resolve your issue. 

[MetaQuestSupport]

Hi @meganstinks! Reaching out to see if you still need help with your query? If so, please let us know how the troubleshooting went and we can discuss the next steps!