cancel
Showing results for 
Search instead for 
Did you mean: 

Guardian issues

Snoopyf1
Honored Guest

My grandson dropped my oculus quest 2 and now can’t turn on guardian and won’t track

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Snoopyf1! Oh no, that's not good news. We would love to give you a hand with this so that we can hopefully bring both of you better news.

 

We would like to suggest these steps below to see if they help the issue:

 

  1. Press on your right Touch controller to pull up your universal menu.
  2. Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
  3. Select Settings in the top right corner.
  4. Select Guardian from the left menu.
    • This clears your guardian history for all accounts on the headset. This means if you have more than one person’s account on your Meta Quest 2 or Meta Quest, Guardian maps and tracking data will be removed from all accounts.
  • Factory Reset your device.
    • Do note performing a factory reset is irreversible and will remove all account information, downloaded games, and content from the headset.
    • Performing a factory reset won't remove content you've purchased or downloaded from your account.
    • Enabling Cloud Backup should save most of your progress on certain games.

 

Whether your issue was resolved, or there's more work for us to do, we look forward to hearing back from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again, @Snoopyf1! We are just checking in to see if you still need help on this. If you do, just reach back out to us at your earliest convenience!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!