12-08-2021 02:45 PM
Whenever I power up my oculus, and try and set up my guardian, it just keeps crashing over and over again not letting me play, I've tried rebooting it restarting it cleaning the sensors but with no prevail every time I put the head set on I'll set up my guardian and it'll drop me into the hub for about 2 seconds and reset like nothing happened, and if it doesn't reset it just brings me to this screen where it says the guardian has crashed and to close the app! I've tried everything if anyone has a answer that would be much appreciated!
12-08-2021 03:17 PM
Hey there! Let's look into this together and get Guardian working properly. Please PM us or click HERE to submit a support ticket, and be sure to detail all troubleshooting steps you've taken so far as well as how brightly your play area is lit. Thanks!
12-10-2021 02:46 AM
I was going to submit a support request, but seems I'm not the only one. Seems this just started after the latest update, so they should be looking into this by now. If you could detail back to us on what the support team suggest that would be very helpful and gracious of you.
12-17-2021 10:30 AM
Does anyone have solution for guardian crashing?
12-17-2021 01:32 PM
Same here.....keeps crashing during boot! Guardian app has a failure!
12-17-2021 01:57 PM
I have talked to Oculus and they advised me a Factory Reset. This did the job!
03-11-2022 01:53 PM
The same thing is happening I recently bought help wanted and job simulater and I want to play but I doesn't let me cuz its says com.oculus.guardian keeps stopping can u help?
Also I was getting on the oculus app to try and fix it and it says session expired I don't know what that means and I signed back in and and now all my games and my vr thingy is gone can u plz help?
07-25-2022 12:51 PM
almost the same problem here .. every time i start up the quest2 il have to make a new guardian . its if the guardian isnt saved or loaded