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Guided Troubleshooting Support link on Oculus VR website doesn't work

Honored Guest

I just received my new Oculus and I was looking for Device Support as a brand new customer. I didn't manage to find solutions to my issue in other locations so navigated myself to the Contact Us page. The most obvious thing to click there was "Guided Troubleshooting - Get Support".

Unfortunately, clicking that took me to a 'Select a product' page. This didn't seem to let me 'Select a product' as there were no links available. Perhaps there are some browser settings that are blocking this but I tried on both Chrome and Edge to no avail.


I was able to get support through the Chat Advisor (Thanks Todd) but it struck me as strange that the most likely flow did not work... 


Community Manager
Community Manager

Hey there, thank you for bringing this to the community! We're always interested in ways that we can make the Oculus experience better for our community. Another channel to submit inquires in the future is here on the community!


Below are the steps for contacting us on here!


Click here or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.

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