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HACKED EMAIL STILL APPEARING IN MY META QUEST ACCOUNT - HOW TO REMOVE IT AND RESTORE MY LIBRARY

FrostedWolverine2786
Honored Guest

So several months ago, my Fackbook and subsequent Meta Quest account were hacked.  After several frustrating weeks my FB acount was restored but I had to completely reset my Meta Quest.  When I did so I noticed that my original identity was still tied to the hacked email account - cagaljdambil2@hotmail.com.

This is not mine but they appear to have usurped my Meta Quest library and are still using my original identity.  I need this email removed from my current Facebook account, I need it to be reported that the email account has stolen my original library (I'm happy to tell that identity in an direct IM (not on this forum), and I need my original library/identity restored or transferred over to my new identity from the email address I've been using from the beginning. (I have the same email address but now have a new ID because of the factory reset.  

Please assist.  I would love to be able to talk to someone in person because the AI assistance is not productive and often ends in a loop of unhelpful responses.

Thank you.

 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello,

Thank you for contacting Meta Quest Support.

Due to the sensitive information we will need to discuss, we kindly ask that you send us a private message to further investigate.

Please click on our name to access our profile page. Once there, select 'send a message' to privately message us. 

Please note that you must be signed in to the community before sending a private message.

Thank you!

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