11-16-202203:39 PM - last edited on 06-22-202408:41 AM by TheAntiSocializer
Anyone else have to disable HDR in windows everytime they use Quest link with a quest 2? If I do not I cannot view desktop and the oculus windows app is greyed out.
Hello there, @g0dmak3r! We definitely want your PC VR gaming experience to be functioning optimally, so we'll be glad to help out! To start with, we'd like to make sure we have a good idea of this particular problem. Please clarify the following information:
What specific cable are you using to connect your headset to your PC? Where was it purchased from?
When did this issue begin? Has it always happened?
Can you confirm that your PC meets the requirements to support Meta Quest Link by checking here?
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Hiya! We're checking in on that PCVR issue you were reporting earlier. It's important to us that this issue is properly addressed, so please let us know if you still need assistance! We'll be glad to continue from there!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
yes same issue. it only blacks out when i aim a controller at it... and to answer their questions, setup is good and i'm pretty sure it was working at first but i just got it, so i was trying all kinds of steamVR or anything VR i could find and messing with all the graghics settings in all the software including Nvidia 3D settings, so idk if I messed it up or what, but i did a clean wipe and install of windows and reset my Quest 2 and it still does it. One weird thing is if i make a duplicate Virtual desktop and move it to the side it stops doing it. i would like to use hdr so help?
Hello, hello, @xvxXxvxXxvx! We can certainly see how this issue would keep you from enjoying the virtual world of gaming on your PC, so we'd love to assist further! Moving forward, we wanted to recommend the following troubleshooting steps:
Hi there, @Shodan_Cat and @xvxXxvxXxvx! This is absolutely not an issue we want any of our users experiencing, so we're eager to continue working to get to the bottom of this. In addition to those troubleshooting steps we shared in our last post, we can also recommend uninstalling then reinstalling the desktop app using these specific instructions:
Disconnect the Rift/Link cable from the computer
Disconnect your computer from the internet
Backup any necessary content •You can find steps on how to do so by clicking here.
Reboot into Safe Mode •You can find steps on how to do so by clicking here.
Uninstall the Oculus PC app using the Control Panel •You can find steps on how to do so by clicking here.
Delete all Oculus folders from the following folder: •C:\Program Files
Remove any Oculus folders from the following locations: •C:\Users\YourUserProfile\AppData •C:\Users\YourUserProfile\AppData\Local •C:\Users\YourUserProfile\AppData\LocalLow •C:\Users\YourUserProfile\AppData\Roaming •C:\OculusSetup-DownloadCache •Note: The AppData folder is usually hidden. Use these steps to access AppData. a. Press Windows key + R to launch the Run dialog window. b. Type %AppData% in the Run box and click OK or press Enter c. File Explorer will launch to the AppData\Roaming subfolder. d. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
Restart your computer in normal mode
Reconnect your computer to the internet
Install the Oculus PC app again using the setup tool from our website here
Reconnect the Rift/Link cable and re-test the headset
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Okay, thank you for letting us know, @Shodan_Cat! To proceed, we wanted to make sure we have a good idea of this specific issue. When you get a chance, could you send us a PM so we can explore this issue further? You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @xvxXxvxXxvx! We're reaching out to check in on that Air Link issue you were reporting with having to disable HDR in Windows. Do you still need assistance? If so, please be sure to reach out to us via PM here. We'll be glad to assist further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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