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HELP! Cannot access my meta account, I have lost my Authenticator app and recovery codes

jorge.guerrero
Honored Guest
I have associated my device to my main account (not this one), however I cannot log in to that account because I lost access to my device where I had my Authenticator app associated for MFA, and I also did not save my recovery key. I can provide any proof necessary for them to verify that it is my account, since I own the paypal account with which I am subscribed to meta quest+, the Gmail account with which I opened my Meta account, the FB account related to that same email, etc.
 
Spanish (my main language):
Tengo asociado mi dispositivo a mi cuenta princial (no esta cuenta) sin embargo no puedo ingresar en esa cuenta ya que perdi acceso a mi dispositivo donde tenia asociada mi app de Authenticator para el MFA, y tampoco guarde mi clave de recuperacion. Puedo proporcionar cualquier prueba necesaria para que verifiquen que es mi cuenta, ya que soy dueño de la cuenta paypal con la que estoy suscrito a meta quest+, la cuenta de Gmail con la que abri mi cuenta Meta, la cuenta de FB relacionada con ese mismo mail, etc.
4 REPLIES 4

eastwoodbuck
Honored Guest

Did you have any luck? I have the same problem. I can't find a way to contact them. 

 

RepcaKem
Honored Guest

I'm having same issue as you guys. Did you have any luck solving it ?

 

Hi there! We can see you are also having issues to access your account! We'd be happy to dive deeper to try and help get you back to VR ASAP!

 

We would need to gather some personal information so we would like to invite you to send us DM. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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I already contacted the support via pm (I have the same problem as op) but no answer yet. 

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