09-05-2024
02:41 PM
- last edited on
09-05-2024
03:33 PM
by
IKnowYouDidntAs
Please help me refund 30$ gift card balance or help purchase this please. Its stressing me out to have spent alot of money on Quest only to get this error
09-05-2024 02:54 PM
I tried:
- Purchasing it on Meta Horizon
- On web browser
I cant do either. Cant add Paypal or Card so this was Gift Card. PLEASE HELP, This is so awful to spend much time and money on Quest 3 to experience this. I spent last few hours trying to purchase it but none so far
09-05-2024 03:10 PM
Based on reading others having this problems.
To Meta Quest Support, if you somehow read this, please dont give me any repeated "solutions" like try different networks or browsers. Please send help to technical team of sort if you can. I appreciate the help but the answers that are repeated and redundant arent useful
09-05-2024 09:25 PM
Hey there, @john.48529! Thank you for joining us on the forums. Being able to use your purchased gift cards is pretty important and we would be happy to look into this!
While it is always a good idea to rule out a network issue, it looks like you have already tried that so thank you for letting us know. We received your messages and would be happy to look into this privately so we can collect some purchase information from you and start an investigation.
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