cancel
Showing results for 
Search instead for 
Did you mean: 

HELPP

google_was_my_idea2007
Honored Guest

My brothers meta quest account was suspended (fair enough) however when I tried to make a account on his head set so I could use it it said that there was a code that needed to be put in by the 21st of December, however is it past that date and I don’t know what to do cos apparently the code is now invalid. I’ve tried restarting it however it doesn’t work and still says the code is invalid please help.

1 REPLY 1

oculusness
Consultant

@google_was_my_idea2007  you need to factory reset the headset and delete the phone app.  Create a new meta account, reinstall the phone app and start the setup again. 

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?