Hacked Business Suite

[WhitneyAllison]

*This is also my second time posting this. The last time was deleted on their end*

My Meta Business Suite was hacked into last Friday, a fake account added, and a fake profile added to run 2 ad campaigns. I tried reporting the issue, got the fake profile deleted but could not get the fake account out as I don't have it's password. I reported that account via my own instagram. I followed the standard password changing protocol and Meta said I didn't need to do anything else. The next morning my Meta Business Suite was disabled and all of my personal and business accounts were suspended. The only way to appeal is to LOG INTO THE SPAM ACCOUNT. And I can't access support through Meta Business Suite because IT'S BEEN DISABLED. I'm stuck in a loop. One of two password reset emails from the hacker over Friday nightme reporting that that log in was not meand they added this account that I couldn't log out because of 2FA on their account. BUt I did report it.I woke up sunday and all my accounts were like thisMy Meta Business Suite

[MetaQuestSupport]

Hi there @WhitneyAllison, we're upset to hear that your Meta Business Suite was hacked. 

We'd love to try and help you with this, however, here at Meta Quest Support, we deal with Meta Quest products and services. Unfortunately, we don't have the resources or capabilities to deal with Facebook accounts. 

In this instance, the people best equipped to help you would be the Facebook Help Center. They can be contacted via the following link.

We wish you the best and hope you regain access to your Facebook account as soon as possible!

[WhitneyAllison]

That link does not work for this application. I've already tried it. It's a Meta Suite that was hacked into, not a Facebook account, so it's not relevant. I get to the end it and it just says that I was suspended due to the spammers account and it was Meta's technologies decision. I can't access Meta Business Support because Meta disabled it. I'm being sent in a circle of automated no support. I'm also extremely frustrated as this is a known issue Meta is having and it costing me now financial outcomes for me and my businesses.

[MetaQuestSupport]

Hello @WhitneyAllison !

We understand you're facing some issues with your Meta Business Suite account.  We know how important it is to ensure you're able to regain access to your Facebook accounts. However, Meta Quest Support does not have the tools or resources to access and assist with Facebook related account issues. We are limited to product inquiries, Horizon/Meta account issues and Meta product related issues. This is the extent of our resources, to ensure you're able to get the best help possible. We highly suggest to look for further assistance within the Facebook Help Center.  It will have many troubleshooting steps as well as additional options for assistance with your particular issue.

[WhitneyAllison]

I spent about 30 hours in there and there are not solutions for this known issue on the Business Portfolio side 😞

[danlevy609]

Whitney, 
I am having the exact same issue. I was hacked, they deactivated my account and it tells me to go to Instagram to appeal. But the hacker changed the Instagram that was connected. So there is no way to contact anyone. I was FINALLY able to log in to Meta for Business from my Instagram, but every time I click on the Help Center it takes me to Facebook and asks for a log-in!

Have you found a solution on your end? Or a contact that actually replies to you?

[MetaQuestSupport]

Hi there Dan, we want to help you with your issue. Would you be able to message us privately so we can look into this for your further to PM us please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[danlevy609]

I just sent the information. Thank you!

[kpstrength]

Hi Meta, I have this exact same issue. I've sent you guys a private message. Please let me know if you can assist with this issue urgently as it impacts my business. Thank you!

[MetaQuestSupport]

Hello,

Thank you for reaching out to Meta Quest Support.

Our resources are to provide support for all accounts, products and purchases related to the Meta Store.

As the accounts in question are with Facebook and Instagram, we kindly ask that you contact them directly.

Please see here for Facebook support and here for Instagram support.

Thank you.