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Hacked account without access to your original email

SaraOkumura
Honored Guest

My facebook account was stolen and they changed my email and password. i can't access my old email to revert the change and i try to use the facebook tools to recover it, but they don't work, they redirect me to the log in and never give me the option to upload my documents. my friends reported the account as hacked and now it is restricted, what should i do?

WhatsApp Image 2024-07-17 at 12.01.43 AM.jpeg

 

WhatsApp Image 2024-07-17 at 12.01.43 AM (1).jpeg

 

 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there, @SaraOkumura. Being able to access and have control of your accounts is a crucial part of being online across all platforms. We understand how important it is for you to regain access to your Facebook account. With that being said, due to our reach being limited to Meta-related VR products and accounts, we will not be able to assist you with your Facebook account issue. As much as we would like to help, we do not have the tools to look into or make changes to Facebook accounts. The only place we can direct you to is the Facebook Help Center, but we know you mentioned you have already gone there. If you haven't yet, here you can also report your account as being compromised. Thank you for reaching out, and we hope you are able to regain access to your Facebook account very soon. 

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