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Hacked account

gem.490692
Honored Guest

Has anyone had a success in getting support from an actual person regarding a hacked facebook account.

 

I have followed all the steps to reset my log in. But 2 way verification has been set up and I do not have the details to get around this? 

 

Why is it so hard to actually make contact with someone? Whether by chat or email!!!!!!! 

 

 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi there, thank you for your post. Our support would be dedicated to Meta Quest and Virtual Reality support, we would not be equipped with the tools to help you with this specific query. However we would like to redirect you to the Facebook Help Center to get your account back, the link for which can be found by clicking here.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thankyou. 

The help centre is too generic. 

It does not resolve the issue I have specified. As per many other people's reports. 

I need to be able to contact someone to remove the 2 way verification.

All communications across all platforms are ignored. Or are sending the link as you have done 

Hi again, thank you for your reply. Our team here would not be equipped to deal with support issues relating to Facebook accounts, we are only equipped and trained to deal with queries relating to our VR products as well as Meta Portal. The only place where Facebook queries can be supported are on our Facebook Help Center.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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