cancel
Showing results for 
Search instead for 
Did you mean: 

Hacked & Suspended Business account

to.eycanada
Honored Guest

 I’ve had my account forever  I was meta verified blue check mark  I paid $17.89 over and over  Friday I was hacked got the email I put in below saying someone accessed my account and now it’s suspended 

it says because of an instagram account I never use I use facebook marketplace for my business I have 12 employees I can’t pay now because I can’t get any help since I’m not able to log in to my verified account I can’t get any help  I’m in an endless circle of nonexistent customer service requests to log in or just report the issue  I am going to go out of business here soon if I can’t resolve anything this is y last hope  I’m so scared please anyone with any help 

 

IMG_7427.jpeg

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey @to.eycanada 

 

It is understandably concerning to have your Meta Business account suspended, especially after the fact that your business was based in Facebook Marketplace and you were a verified Meta user. But as much as we wish to help you in this, we're afraid to say that we do not posses any relevant resources to assist in Facebook and Instagram related issues. We therefore request you to please get in touch with their specialized support at Meta Business Help Centre.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?