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Hacked

andrea.dorri32
Honored Guest
Hi Facebook team,
I have write you million of messages, someone is using my original account to speak with my people to scam them. 
 
They are sending links to invest in Bitcoin. This is very serious, I need someone from your team to help me get it back. 
 
I have all the information that you may need to prove that is my account. They have change the email of my account to this one: maneann6@gmail.com and has remove all my personal information also my device that I used to login Facebook. 
 
I have tried all the links that I could find in Facebook/help and non of them is working. Please help me to get back my account is really important. They hacked also my Instagram, but I got it back. I can't do the same for my Facebook.
 
My contact number is: +355689032325. Pls I need someone to assist me, this thing is really serious, they are trying to scam lots of people. I saw what they are doing in my Instagram page and they need to be stopped.
6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hi there @andrea.dorri32 

At Meta Quest Support we provide support for Meta Quest products and services only; so we are not able to assist you directly with your Hacked Facebook Account. 

What I would like to do though, is point you towards the Facebook help team here: https://facebook.com/help.

Thank you, and have a good day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

andreadorri32_0-1729172062003.png

this link doesn't work

Apologies @andrea.dorri32, here is the link again: https://www.facebook.com/help

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I'm trying everything to contact someone from Facebook team but nothing is working, I have sent million of messages reports etc and nothing is working

https://www.facebook.com/help this is the only thing they suggest to try that doesn't do anything. I need to speak with someone to explain my situation. These people are scamming and they should be stopped.

 

Hello Andrea.dorri32,

 

Thank you for reaching out to us again with the accounts the problem is related to.

 

When it comes to Facebook accounts, we are unable to help you further through this support channel, as we at Meta Quest Support are only able to handle queries and provide support for Meta Store products or Meta accounts.

 

Unfortunately, it is not in our power to do anything other than try to direct you to the right resources and help when it comes to Facebook accounts, etc. We completely understand that this is not what you would like to hear, and we wish we could do more for you regarding the problems you are having with your Facebook accounts What we can do is advise you to check out the Facebook Help Centre for further advice.

 

 

We hope you have a great day and that you are able to get this issue with your account resolved as soon as possible. Please do not hesitate to reach back out if you have any Meta Store-related or Meta account-related questions or queries!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

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