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Hacked

Kneumann510
Honored Guest

My husbands account was hacked and it was linked to my sons oculus. The hackers changed the email and phone number so we can’t log back in and there’s no support over at Facebook. How do we fix this when we can’t talk to an actual person?!

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there, 

 

We certainly want to look into this for you as you have mentioned a Meta Quest device being involved.  While logged in here on the forum, can you please click on our name and send us a private message just so we can collect some more information from you to help get this resolved.

 

Thank you!

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