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Hacker still attached to accounts

BexiG
Explorer

A few months ago I had several attempted log-ins to my Facebook and Instagram accounts. Luckily it didn't work and I added more security and stopped it.

Today I've logged in and checked my Meta accounts and I've noticed that there is a Meta account attached to my Facebook and Instagram accounts that is not my email address and no matter what I do I can't remove it. I've managed to stop it being able to log into my other accounts but I want this account removed asap! The email address that I can see is attached to the meta account is not mine or even my name. 

Who can help get this situation rectified immediately?

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hi @BexiG, thank you for bringing this to our attention. 

 

We're deeply upset to hear that you were hacked.

 

Would you mind sending us a private message so we can investigate further. You can do so by going to our profile page or by clicking here

 

Hope to hear from you soon!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thank you.

We're really keen to try and get this sorted for you as soon as possible. 

 

Please send us a private message so we can take a look into this for you. 

 

Many thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I've just sent the private message with screenshots added.

Blessicareyes.515910
Honored Guest

I don't know how I got logged out on my account, it hurts a lot thou cause that's the acc i linked to my business account and also my bank too.I think it was hacked, I tried logging in back with the password i used, still i can't access it, so sad.I just can't let it go i need to find a way to get it back by all means, for days i was doing a research on TIktok hopefully i found a professional hacker called Xiaospy1 platform, After i encountered their recovery service it was so massive and legit, cause they did their best to help me recover my hacked Mail, when they gave me the details to access it i can't really thank them enough for their assistance.

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