I've had my Meta Quest 3S a few months, but suddenly the hand controllers weren't detected. I put in new batteries, made sure the camera lenses were clean but they still weren't detected. I've done a reboot and it's still the same problem unfortunately. I suspect, that as both are not being detected, that it's some kind of headset problem. I'm just wondering what my options are at the moment.
Ensure your environment is free of any obstructions between the tracking cameras and the controllers
Remove unsupported third-party accessories that may affect tracking or controller detection. For example, controller and headset covers, controller attachments, etc.
Remove the battery from the controller for 30 seconds
Thanks. I've previously reset my headset and am now at the 'pairing' part of the instructions, where a video shows the tape being taken out of the hand controllers. There's no response from the controllers though. I've tried factory resetting the controllers, but nothing has happened. There was a blinking light when I pressed the controller buttons to factory reset, so I think the batteries are good.
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On my mobile, I've got to 'Headset Settings' but no option to pair the controllers is available. There's a 'Continue Setup' option, but that tells me 'Please Try Again' (although 'Meta Quest 3S Found' can be seen shortly before it comes up).
