01-06-2025 07:36 PM
I've had my Meta Quest 3S a few months, but suddenly the hand controllers weren't detected. I put in new batteries, made sure the camera lenses were clean but they still weren't detected. I've done a reboot and it's still the same problem unfortunately. I suspect, that as both are not being detected, that it's some kind of headset problem. I'm just wondering what my options are at the moment.
Solved! Go to Solution.
01-06-2025 07:52 PM
If you are having issues after factory resetting your controllers, we may need to factory reset your headset as well.
To perform a factory reset using your Meta Quest:
Please get back to us if you are still having issues after this!
01-06-2025 07:40 PM
HI there, thanks for getting in touch with the Meta Quest Support Team, please give us a moment to find the best troubleshooting for this problem.
01-06-2025 07:49 PM
Thanks for waiting, lets try and get this sorted out!
If these steps didn't fix the issue, please try the following.
Factory reset your controllers:
Right: Hold the A button and tap the Home (Meta logo) button 5 times.
Left: Hold the X button and tap the Menu button 5 times.
Part 1/2
01-06-2025 07:52 PM
If you are having issues after factory resetting your controllers, we may need to factory reset your headset as well.
To perform a factory reset using your Meta Quest:
Please get back to us if you are still having issues after this!
01-07-2025 04:53 PM
Thanks. I've previously reset my headset and am now at the 'pairing' part of the instructions, where a video shows the tape being taken out of the hand controllers. There's no response from the controllers though. I've tried factory resetting the controllers, but nothing has happened. There was a blinking light when I pressed the controller buttons to factory reset, so I think the batteries are good.
01-07-2025 04:56 PM
Hey again @markie1969,
Could you please send us a private message so we can help further?
To do so, simply click on our name to access our profile page or click on the provided link. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message!
01-07-2025 05:13 PM
On my mobile, I've got to 'Headset Settings' but no option to pair the controllers is available. There's a 'Continue Setup' option, but that tells me 'Please Try Again' (although 'Meta Quest 3S Found' can be seen shortly before it comes up).
01-07-2025 05:14 PM
Could you please send a private message so that we can help with your pairing issue?
01-07-2025 05:18 PM
Thanks, will do.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset