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Hand controllers not recognised by Meta Quest 3S headset

markie1969
Honored Guest

I've had my Meta Quest 3S a few months, but suddenly the hand controllers weren't detected. I put in new batteries, made sure the camera lenses were clean but they still weren't detected. I've done a reboot and it's still the same problem unfortunately. I suspect, that as both are not being detected, that it's some kind of headset problem. I'm just wondering what my options are at the moment. 

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

If you are having issues after factory resetting your controllers, we may need to factory reset your headset as well.

Things to know before you begin

  • Performing a factory reset is irreversible and will remove all account information, downloaded games and content from your Meta Quest.
  • Performing a factory reset won't remove content you've purchased or downloaded from your account.
  • Turning on cloud backup allows you to save your device's app data and settings before you erase it.
  • Ensure that your headset has at least 50% battery life before performing a factory reset.

To perform a factory reset using your Meta Quest:

  1. Turn off your headset.
  2. Hold the power and volume (-) buttons on your headset down simultaneously until the boot screen has loaded on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

Please get back to us if you are still having issues after this!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

8 REPLIES 8

MetaQuestSupport
Community Manager
Community Manager

HI there, thanks for getting in touch with the Meta Quest Support Team, please give us a moment to find the best troubleshooting for this problem.

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Thanks for waiting, lets try and get this sorted out!

  • Ensure your area is well lit, with enough light to see clearly, but no direct sunlight
  • Ensure your area is free of small lights such as Christmas lights, or LED strips
  • Ensure your area is free of reflective surfaces such as mirrors, glass, or polished marble
  • Ensure the tracking cameras are clean
  • Ensure your environment is free of any obstructions between the tracking cameras and the controllers
  • Remove unsupported third-party accessories that may affect tracking or controller detection. For example, controller and headset covers, controller attachments, etc.
  • Remove the battery from the controller for 30 seconds
  • Try replacing the battery with a new one
  • Unpair and pair the controller to the headset

If these steps didn't fix the issue, please try the following.

Factory reset your controllers:

  1. Use the correct button combination to start the factory reset process.

Right: Hold the A button and tap the Home (Meta logo) button 5 times.

Left: Hold the X button and tap the Menu button 5 times.

  1. The LED will blink orange/white while the factory reset is being performed.
  2. The LED will then change to light blue during boot.
  3. Controllers can be used again as normal once the boot is complete.

Part 1/2

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

If you are having issues after factory resetting your controllers, we may need to factory reset your headset as well.

Things to know before you begin

  • Performing a factory reset is irreversible and will remove all account information, downloaded games and content from your Meta Quest.
  • Performing a factory reset won't remove content you've purchased or downloaded from your account.
  • Turning on cloud backup allows you to save your device's app data and settings before you erase it.
  • Ensure that your headset has at least 50% battery life before performing a factory reset.

To perform a factory reset using your Meta Quest:

  1. Turn off your headset.
  2. Hold the power and volume (-) buttons on your headset down simultaneously until the boot screen has loaded on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

Please get back to us if you are still having issues after this!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thanks. I've previously reset my headset and am now at the 'pairing' part of the instructions, where a video shows the tape being taken out of the hand controllers. There's no response from the controllers though. I've tried factory resetting the controllers, but nothing has happened. There was a blinking light when I pressed the controller buttons to factory reset, so I think the batteries are good.

Hey again @markie1969,

 

Could you please send us a private message so we can help further?

 

To do so, simply click on our name to access our profile page or click on the provided link. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

On my mobile, I've got to 'Headset Settings' but no option to pair the controllers is available. There's a 'Continue Setup' option, but that tells me 'Please Try Again' (although 'Meta Quest 3S Found' can be seen shortly before it comes up).

Could you please send a private message so that we can help with your pairing issue?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thanks, will do.

 

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