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Hand tracking issues

Gubbenheimer
Honored Guest

I have this issue with hand tracking that the virtual hands are never completely still which makes playing games like Demeo very hard with hand tracking.

I have tried unpairing and re-pairing the controllers, different lighting such as ambient, very bright, normal medium brightness, daylight etc., also tried on different colored surfaces so the contrast between skin color and the surface under them is good, tried clearing boundary history.

None of this makes a difference. The hands are constantly moving a little bit.

10 REPLIES 10

J40NYR
MVP
MVP

hi @Gubbenheimer 

A lot of the hand tracking is prediction based and they do move a little bit. Things are always improving due to the AI model that is used. The more people that use it the better it will become, however it does sound about right from what you've said.

all the best

Jonny

Quest 2, Quest 3, PCVR, Meta Wayfarer

Watching videos of others using it the hands dont move at all. At least not nearly as much as they do for me

And why is it trying to predict anything if im resting my hands completely still on a table? I just saw a video on reddit of someone using the quest 3 in a dark airplane and their hand tracking worked better than mine in daylight.

Hey there, @Gubbenheimer. Hand tracking is a crucial part of getting the most out of your controllers and play a big role in your VR experience overall. With that being said, we wanted to share some troubleshooting steps that you can use to see if it helps the issue at all. Those tips can be found here. Please keep us posted on your progress as we want to do everything we can to get this resolved for you ASAP. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @Gubbenheimer! Just checking in to see if you were able to give those tips a try, please let us know if you need any further help.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I ensured all of the criteria that are listed in the link were met. Also factory reseted. It did not solve my issue.

Thanks so much for confirming these steps did not resolve the tracking issues you're experiencing. We know how important this is to game play and absolutely want to get to the bottom of this. To help, we've listed some additional questions for you below:

 

  • Is this happening out of the box, or did the tracking work properly at any point?
  • Are you experiencing this issue with both controllers?
  • When does this issue occur? Does it happen only in certain games? Does it happen in the Home environment or on menus? ​
  • Have you also tried recalibrating the controllers?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Can you elevate this to a real person? Meta train your bots to read. This is not about controllers. 

Thank you for following up! We wanted to make sure that the regular controller behavior is working normally, so we could narrow this down to only the hand tracking functionality. 

 

Since we've exhausted our troubleshooting for this issue, we would like to look into possible replacement options. To do so, we will need to collect some account and device information securely. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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