I will eventually file a dispute for my order Support seems to have no clue about it. I placed an order 2 weeks ago and the tracking number is still invalid. Support says I need to contact DHL even though it is a USPS tracking number. Three support agents told me it was a DHL package but it's an invalid USPS tracking number. Now support says the tracking number is deactivated for security reasons then sends me a link that is supposed to validate this statement, but the link says the opposite.
Secondly, I contacted Support asking when the GPU list in the Oculus software will be updated to identify newer GPUs because about a year now the Oculus launcher still says my PC doesn't meet the minimum requirements to use VR when I run an i9 9900K and an RX 6950XT. Support says I should go to my local computer store and get a GPU that is supported.
They are unbelievably bad. I ordered my Quest 2. The order was never delivered. When I contacted support, I was told there was a problem with my order that could only be resolved if I send in my photo ID / drivers license. They refused to tell me what the problem was. I refused to send my photo ID. I cancelled my order.
They must be reading a script because their solutions are the worst. All they have to do is update the software identifying the new GPUs. I mean it's been about a year that I have been getting the same minimum requirements message.
I will eventually file a dispute for my order Support seems to have no clue about it. I placed an order 2 weeks ago and the tracking number is still invalid. Support says I need to contact DHL even though it is a USPS tracking number. Three support agents told me it was a DHL package but it's an invalid USPS tracking number. Now support says the tracking number is deactivated for security reasons then sends me a link that is supposed to validate this statement, but the link says the opposite.
Secondly, I contacted Support asking when the GPU list in the Oculus software will be updated to identify newer GPUs because about a year now the Oculus launcher still says my PC doesn't meet the minimum requirements to use VR when I run an i9 9900K and an RX 6950XT. Support says I should go to my local computer store and get a GPU that is supported.
Thank you so much all for gr8 Insight and thorough information.
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