I bought the Oculus Go in the US, but spend most of my time abroad. After a month the controller wouldn’t connect, a rather frequent problem. Now, I know that there is no support for Oculus products in the country I’m in. Decent companies that sell mobile products offer a world wide warranty, but Oculus is not one of them. So I sent an email to the US Oculus support, mentioning that I could return the product there. When they figured out that I was not living in the US, they wouldn’t even talk to me! Here’s what they answered me: “While I understand that you ordered the headset while you were in the US and have an address that you use in the states, If we have reason to believe that the headset will be taken out of a supported country we would be unable to facilitate a replacement for the headset.” So, they will void the warranty if I take their product out of the country!
What the support agent is saying that they won't be able to ship a replacement to anywhere but the address you ordered the GO originally and NOT that the warranty is void if you travel with it.
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!)
No, I was quite aware that they would not ship it to the country I’m in. To quote from my mail: “Anyway, I’ll be back in the US in October and can ship it to you then. Please give me an RMA number and indicate if you need just the controller or the whole headset.”
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
