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Havent Got refund money back

marcuscolman1
Level 2

So i refunded bone lab and it has been 3 days and i Got the refund acepted e-mail and i Can i Got a notification that i Got the money but when i look at my bank account the money is not there please help

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey, we appreciate you bringing this to our attention! We know it can seem alarming when you don't receive the funds after requesting a refund for a purchase. First, we'd like to take a look at the account so we can see what may have caused an issue.

 

We need to gather some personal account details, so we would like to invite you to privately message us. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

ZoloYT
Level 2

That happened to me too I need help too