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Having trouble connect to my old account

bebes.1228
Honored Guest

I log off on my app meta quest 2 and now I’m trying to connect back again and it’s not letting me

i made a different account by accident I need my son account he gots game and he got a 50 dollar gift card on his account!! On his headset it’s is account but on the app on my phone it’s not how can I change it 

3 REPLIES 3

bebes.1228
Honored Guest

His account name is Dennel

(redact)

Hi there, @bebes.1228! You folks shouldn't have to continue without your whole VR collection and gift card like this, and we're very glad to help get you properly logged back in! When you get a chance, could you please send us a PM, so we can look into these sensitive account details together? You can select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message. We're eager to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @bebes.1228! We wanted to follow up and ask if you still need help accessing your son's account. If so, please reach out to us through PM. We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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