Showing results for 
Search instead for 
Did you mean: 

Having trouble connecting Oculus Quest to Oculus Developer Hub


Hey all,


I'm having issues pairing my original Oculus Quest to the Mobile app. When doing the first-time setup, it tries to pair and then just says "unable to connect to your headset." Not sure why, already tried troubleshooting it and no dice.


So what I decided to do is try setting the headset up via ODH (Oculus Developer Hub), It finds the headset via Bluetooth okay, but when I get to the pairing part, it spits out the error: "Please update your headset firmware to the latest version and try again". 


ODH bug.png


The reason this is weird is because I'm fairly certain my headset is up to date (V43), I've even gone as far as to manually sideload V43 onto my quest and it still thinks it's out of date.


Anyone have any ideas how I can get this to work?


Community Manager
Community Manager

Hey there. We appreciate you bringing this to our attention and we thank you for your continued patience. We understand this is tedious. This is an ongoing issue not intended by design, and our engineers are doing everything they can to work on it.


In the meantime, we recommend you keep an eye out on the forum and our official Twitter page @MetaQuestVr for updates. We hope to have this issue fixed soon.


If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!


What kind of answer is this I have the exact same issue, so we just don’t use our headset until you “figure it out”

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?