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Head strap slider broke

Michael163527
Honored Guest

The sliding part that adjusts the headset so that it stays on my head has broken. I was wondering if I could get some advice about this, or a place to buy a replacement part since I couldn't find anything about this online.

12 REPLIES 12

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Michael163527. Thanks for reaching out and giving us a heads-up on the broken head strap slider. We know that can definitely interfere with your VR time, and we would like to lend a hand to help take care of that for you. So we can gain a bit more insight into the issue you're having, can you do the following?

 

  • Can you send us a picture of the broken strap slider?

If you have any questions, please let us know.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Heyyy @Michael163527! We just wanted to follow-up to see if you were still needing assistance with your headset. Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

doubledamagevr
Honored Guest

The same thing happened and have no clue what to do

Hey there, @doubledamagevr! We couldn't help but notice that you are reaching out because your headset strap broke. We get how concerning something like that can be and we'd love to help out and get you back to enjoying the VR experience. So that we may gather some more information from you, we'd like to invite you to send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you and continuing to work together in order to get this issue resolved!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! We're just following up with you to see if you still need assistance. If so, please PM us and we'll assist. We hope you have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I was playing and my headset was loose so I took it off and I tried to adjust the slider to make it tight but one of the white sliders came off

please help

Hey there, @Monie08. We understand how important having your headset fit and functional is, and we wish to look into this for you! So that we can look into this delay for you, can you please send us a private message with your support case number, and we are more than happy to look into this for you. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have messaged you. My headset slider has broken and I'm confused on haw to properly use the warranty to fix it. 

Hiya, @Sscmc! We see that you've sent us a PM about your head strap, and we're more than happy to continue assisting you there. Talk to you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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