06-23-2022 01:06 PM
I set up my new headset ( meta quest 2)
the menu won’t load. I only see slow moving floating balls and hear soft music. I have restarted the headset several times.
the balls start after I set up and confirm the area circumferenceThen there is nothing I can do to impact the screen. Tried all controller buttons.
has anyone reported this before?
06-24-2022 08:20 PM
Well that just won't work! If you hold down the Oculus button for a few seconds, that action is intended to bring the menu into your view. Can you try that out and see if it does anything?
If not, just let us know, we have a couple more things up our sleeves for sure.
06-26-2022 10:36 AM
Hey there again! Just doing a quick check-in to make sure you were able to get the help you needed. Don't forget we are just a click away waiting to help further!
06-26-2022 08:02 PM
My screen is stuck on the ball screen after holding the Oculus button down.
06-28-2022 03:34 PM
I am having this issue as well, can’t even play it
06-28-2022 05:39 PM
Hey Christian_Kilowatts! We know it can be discouraging to be stuck and unable to use your headset, so we'd love to help!
There are a couple things we can test out, could you start with the following:
If that doesn't seem to get you up and running, feel free to reach right back out for some other possibilities!
06-30-2022 07:45 AM
Hey again! We wanted to check back in with you. Did you still acquire assistance with this?
07-03-2022 11:13 AM
That worked for me.
07-06-2022 09:50 AM
Didn't work for me. Still stuck there, nothing works.
07-06-2022 10:16 AM
Thanks for letting us know, imondryas! Since the hard reboot and the soft restart didn't prove useful, the next step we recommend would be a factory reset! Steps for completing a factory reset will be posted below:
If the factory reset doesn't prove useful in getting your device to load into the home screen properly, then the next step we recommend would be to send in a support ticket for us to take a deeper look and see what options we have available to you! Please submit your support ticket through the link here: https://metaque.st/Support! We thank you for your patience with us while we work towards getting your device back up and running properly!