I set up my new headset ( meta quest 2)
the menu won’t load. I only see slow moving floating balls and hear soft music. I have restarted the headset several times.
the balls start after I set up and confirm the area circumferenceThen there is nothing I can do to impact the screen. Tried all controller buttons.
has anyone reported this before?
Hey Christian_Kilowatts! We know it can be discouraging to be stuck and unable to use your headset, so we'd love to help!
There are a couple things we can test out, could you start with the following:
If that doesn't seem to get you up and running, feel free to reach right back out for some other possibilities!
Thanks for letting us know, imondryas! Since the hard reboot and the soft restart didn't prove useful, the next step we recommend would be a factory reset! Steps for completing a factory reset will be posted below:
If the factory reset doesn't prove useful in getting your device to load into the home screen properly, then the next step we recommend would be to send in a support ticket for us to take a deeper look and see what options we have available to you! Please submit your support ticket through the link here: https://metaque.st/Support! We thank you for your patience with us while we work towards getting your device back up and running properly!