So, this happened about a week ago to my quest 2 and I want to see if there are any possibilities this can be fixed myself.
The Problem: As the title says, my headset boots just fine. The problem is, there is no visual display. I can still hear the audio of my home screen, and my controllers connect to the headset as well. Here's the kicker: If I cast to the headset via the mobile app, everything is working fine, and I can "use" the headset by pointing controllers at menus, and everything works. Its just that the headset itself does not display anything, its like the "eyes" aren't even turning on. Has anyone else had this issue, and if so, how did you fix it? I am not opposed to factory resetting if needed(Assuming I can figure out how). I can provide information as needed, since it still boots fine.
Same here. There is a lot of people with similar problem after the last update. I tried everything I could possibly find online and still haven't found a solution. I m out of warranty and outside of geolocation supported by meta so I m dead in the water.
Thank you for bringing this issue to our attention.
We understand the situation and would be more than happy to help.
Please do not hesitate to contact us privately, our team will do its best to guide you towards the best solution. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Thank you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Have been trying for the last three days to recover my purchased games and apps
Left my Oculus quest2 untouched for about three-four weeks.
When I tried to boot it up, all I got was a black screen loop.
My only recourse was to do a factory reset.
Now it boots,
But all my purchased games in my Library are nowhere to be found.
Have been trying for the past three days to recover them, but to no avail.
Tried
Using aUSB Cableconnecting Oculus and Meta, but nowhere are my purchased games to re-download.
Headset store, nope. No option to download on previously purchased game(s) pages.
Facebook, nope
Glad I saved all my game receipts, which I currently have.
Could you please help ?
Thank-you
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
