I’ve just “updated” my quest 3 headset to version 76.
it looked like the update was going fine:
- it downloaded
- restarted
- I got the screen of the chip being updated
- then I got the black screen with “metahorizonos” and the meta logo.
-then it went dark for about an hour.
i tried restarting the headset and I got the dark screen with the meta logo not spinning for about 2 minutes, then the logo spins about 30 seconds, then the screen just goes dark.
I’ve tried restarting a few times already and keep getting the same thing.
I know what’s coming, “factory reset your headset”.
1. Is this the only course of action available to fix the problem?
2. What if a factory reset doesn’t work.
3. Should I just use my headset as a decorative piece?
After I restarted the headset 10+ times without any success, I turned it off and left it for a few hours.
When I came back, I restarted it a few more times and I was thrown back into v74.
I was happy about that but I still wanted to update to v76. So, I ran the update again and this time I was greeted with a looping meta logo. I restarted the headset about 4-5 times and it finally started with the v76 updates.
We came across your thread in regards to your Meta Quest 3 issue after the v76 update and we'd like to look further into this. While logged into the forum, can you please click on our name to send us a private message, just so we can collect more information to assist with your query.
Thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We're just checking in with you as it's been 24 hours to see if you have been able to reach out to us privately? Do you still require assistance with your Meta Quest 3 issue?
Thank you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hope you don't represent meta because your making the argument they can't update a 600 dollar headset or phone app look worse after years of owning a platform... look dumb make the whole business look dumb with you. It's a 600 dollar paperweight rn till YOUS fix the problem I'm the consumer not the manufacturer...
This is a user forum. Unless you see a Meta logo we don't work for Meta.
I was answering the questions asked.
Direct and to the point. He came in here acting like a child so I treated him like one. I lined up the questions and answered them one after another.
If you want help come on in and ask! We are here to offer support to other gamers and Quest users.
If you are going to come in here and piss and moan and complain about what is suggested that needs to be done to test and try to fix the problems… Expect to get a response that is just as rude as the attitude you shared.
Quest 3-[512GB] - v.74 (non-PTC) {PCVR} Predator Orion 5k (i7-14700F - Noctua NH-U12A Cooled)-64GB Crucial Pro 5600 (16GBx4) 6TB SSD (2x1TB Predator Helios PH18 SSD - 2x2TB Samsung 870 EVO SSD) Predator Nvidia RTX 4070 Ti Super - Win 11 Pro AXE5400 tp-link - Virtual Desktop
Bonjour, j'ai un gros problème avec PCVR et Quest Link depuis ce superbe V76. Beaucoup d'entre nous sur Reddit ont ce problème avec Link filaire ; avant la mise à jour, je n'avais aucun problème. Concernant votre problème, j'ai constaté que certaines personnes maintenaient le bouton POWER enfoncé pendant plus de 60 secondes jusqu'à l'apparition de l'écran de mise à jour, puis parvenaient à reprendre le contrôle du casque. Essayez et 😉😉
We're sorry to hear that you are encountering issues with your Meta Quest since the V76 update. We are eager to make your experience the best, so here are a few troubleshooting steps you could follow in order to make everything work again :
After I restarted the headset 10+ times without any success, I turned it off and left it for a few hours.
When I came back, I restarted it a few more times and I was thrown back into v74.
I was happy about that but I still wanted to update to v76. So, I ran the update again and this time I was greeted with a looping meta logo. I restarted the headset about 4-5 times and it finally started with the v76 updates.
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