08-07-202406:20 PM - last edited on 08-08-202404:53 PM by LaserDisk
My headset won't connect to internet. I've had this issue before and the solution was to update my headset when I sometimes had it(it used to he on and off) but right now it's never connected and is showing "Connected to device. Can't provide internet." I've already reset the router, booted my device,left it alone for 5 days, reset the router, got a whole new router, forgotten the wifi and put it back in, changed the password, put the password in a million times and not a single one of those worked until I was able to update it. I haven't done anything to the headset other than forget to update it so if you could help it would be greater appreciated. I've contacted the meta support so many times and they have the worst customer service and don't help what so ever. If someone has the solution please tell me I've already seen the other posts on here and they haven't helped. And please don't tell me to reset the router reset the headset or to boot the head as I have already done all of those. Meta has been of no help so I'm coming here to hopefully get the solution to my problem
Hey @GaMeR-mOmEnT! Thank you for reaching out to us about this, we appreciate everything you have done so far to try and resolve the issue. We'd like to invite you over to PMs to gather more information regarding your account and take a deeper look into this matter. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to assisting you!
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Hey, @GaMeR-mOmEnT! Hope you're doing well! We just wanted to touch base and ensure you've been able to get your headset connected to Wi-Fi. If there's anything else you need assistance with, please don't hesitate to reach out. We're here to help make sure you're all set!
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@GaMeR-mOmEnT! You would need to access your router's settings page which can usually be accessed via entering your IP address into the URL of a browser. Routers can vary in settings but once you have gained access you should be able to start making various changes within your router. The first thing we would recommend is disabling dual band as this will allow the headset and the router to stay within the same channel. Let us know if this improved anything for you! We're looking forward to your response!
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Hey again, @GaMeR-mOmEnT. Consider checking your mobile app, logging out, and logging back in to ensure your headset to ensure a proper connection between your headset, your account, and the internet. You can also double check the headset settings using the mobile app to ensure everything is good there as well.
We know you mentioned trying a different network, but have you tried a mobile hot spot? Even just to test, this could help clarify if there are some security settings on your router causing issues.
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