08-06-202408:49 PM - last edited on 08-09-202412:31 PM by BlueberrieSmoothie
I splashed a cup of soda on my quest when it was charging, it looked like only a small amount of liquid from the cup got to the quest but now when I plug it in it says it's charging in headset but the light doesn't display its charging colors but when I go into the headset it says its charging but doesn't charge and when I use my kiwi design head strap it doesn't display the battery left on it (it it usually displays when it's charging or when it's charging something else through the four lights)
It sounds like the spillage has caused the issue but just in case it is something else, here are a few additional troubleshooting checks we can go through that may help with the charging issues:
1. Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time.
If trying to charge from a computer, take note of the following:
Computers typically provide less power than outlets and may require more time to charge.
If using an adapter, the port type being used may provide even less power than the USB-C port that is typically used for charging and Link cables.
Computers may also stop charging peripherals if the peripheral is completely powered off (causing the computer to not recognize the presence of the device), or if the computer itself goes into a sleep state. This is dependent on the port, motherboard, BIOS settings (not all of which may be visible in every BIOS) and USB power settings.
While in use, the headset will typically consume more power than the computer port can provide, resulting in the battery charge decreasing over time. The headset must be off or in a low power (sleep) state to charge.
2. Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.
3. Charge the headset without the facial interface. Some facial interfaces may block the proximity sensor which can impact the power of the headset.
4. If using the Elite Strap with Battery or any third-party accessories (such as external battery packs, external fans, etc.) please disconnect these and try charging the headset again.
5. Try charging from a different Source (another PC or different wall outlet).
6. Hard Reboot the headset
Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard, enter the USB Update Mode and select "Boot Device"
If these steps still don't solve the charging issue, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We hope you've been able to get your headset charged up and working again.
If not, please don't hesitate to reply to us here, or send us a PM.
We'd be happy to help you out further and make sure you're getting the most out of your Quest experience!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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