Headset display issue

[balance99]

Whenever I put on my headset I see the meta quest logo appear, turn around and then vanish before it shows up again about four seconds later and does it again.  I have no idea if my headset is updating or not, also my controller led lights flash when I press a button.  I would prefer seeing if I can call the support people and see what can be done.  I hope I DO NOT have to do a factory reset.  If there is a easy solution then what is it?

[J40NYR]

Hi @balance99 

First things first make sure you don't have anything plugged into the USB port i.e. an elite battery strap.

Then try holding the power and volume down keys together until the headset restarts and a boot menu appears. Select reboot.

3rd option would be to leave the headset running through the loop and hopefully it eventually pulls itself through.

Let us know how you get on

Jonny

[MetaQuestSupport]

Hello @balance99. We understand your concern with your headset not functioning properly. Our main goal is to ensure that you can get back to enjoying your gaming experience as soon as possible. Based on the information you provided, it seems that the issue lies with the headset not starting up correctly. In situations like these, a factory reset is often the most effective solution. We acknowledge that this may not be the answer you were hoping for, but it is the most efficient way to resolve the problem and have your headset successfully boot up beyond the Meta Quest logo. If you haven't already done so, we recommend creating a cloud backup here to prevent any loss of saved game progress. 

We eagerly await your response and are committed to assisting you further.

[balance99]

Thanks for your replys but I figured out my problem already.

[MetaQuestSupport]

Hi again @balance99! We're glad to hear you were able to get it all sorted out. If you ever have any future questions or concerns, please feel free to reach back out to us at any time! Have a wonderful rest of your day and take care of yourself!