So this has been happening for a couple of days now, and I've scoured the internet trying to find solutions. So far I've found that if people let it die on its own and factory reset, and leave it alone, it'll work, but I've done absolutely everything on the debug screen, and it still is freezing and not loading to after the meta logo, and if it does, as soon as I put the headset on, the tracking fails, and the screen freezes, and it loops back to the meta logo, where the screen is black for a while, then flashes on, then off, the meta logo, and then is black again, and then does the meta logo spin thing, it freezes again, and goes back, sometimes playing the sound and sometimes not..
Hey there @Dragon4590! It seems like you're having some issues with your device freezing and getting stuck on the Meta logo screen. We noticed that you've already tried some troubleshooting steps, but don't worry, we're here to help you out and get you back up and running smoothly. To start off, we recommend trying a hard reboot on your headset. Here's a quick guide on how to do it. Feel free to reach out if you have any questions or need further assistance!
Hard Reboot the headset
Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:
Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for getting back to us, @Dragon4590. We definitely want to help anyway we can, and we appreciate you doing those troubleshooting steps. We ask that you send us a direct message with additional details about your device so that we may better assist you. You can send us a PM here! Thank you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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