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Headset gone???

Lilboots1031
Honored Guest

I have done everything including factory reset and nothing will work. This is a list of all the problems

”stuck screen” when screen moves with you like a picture 

controllers will not pair at all

stuck at black screen 

controller buzz together as like a pulse

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey Lilboots1031! We would love to help you and get down to the bottom of what's causing this issue. Thank you so much for trying to Factory Reset in an effort to get this fixed. We totally understand how it can feel when you are not able to enjoy VR! In order for us to protect your private information, we would like to request that you send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message.

 

We look forward to hearing back from you! 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! We are just following up with you to check and see if you still need assistance. Feel free to reach out to us anytime we are here to help! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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