cancel
Showing results for 
Search instead for 
Did you mean: 

Headset is constantly blinking off and then back on

JillianHAS
Honored Guest

Hi there everyone!
I was world hopping with friends as we do in Horizon Worlds, we hopped over to Big Screen and then voted to meet up in Horizons again.
But I couldn't get to any world.
Horizons let me get to my welcome island but would say "unable to travel" when trying to go to any world or any unpublished world I am attempting to build.
After an uninstall and reinstall I can get to worlds, but now the headset is constantly blinking in and out.
I get the black boxing, or total blackness for a few seconds and in worlds where there is a video/audio playing it resets the audio.
I've tried everything others have said in forum feeds.
I have a Quest 2
Help would be appreciated.
jhas

1 ACCEPTED SOLUTION

Accepted Solutions

JillianHAS
Honored Guest

I just had a talk with chat support and here is the fix:

Change the sleep timer!
The sleep timer was set to 15 seconds after my uninstalls, reinstalls, and resets!

So simple lol
Thank you chat support!

View solution in original post

2 REPLIES 2

JillianHAS
Honored Guest

I just had a talk with chat support and here is the fix:

Change the sleep timer!
The sleep timer was set to 15 seconds after my uninstalls, reinstalls, and resets!

So simple lol
Thank you chat support!

Hey there! Seems you were able to get the solution for this matter! I am glad chat support was able to get you back on track! I will mark this as a solution in case the community might need help! Horizon world's is awesome!

Don't hesitate in reaching out if you ever need anything else! 

We are all mad here.
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?