Headset is not working

[paula.141122]

Has anyone else been dealing with horrible customer service?? These people are completely worthless, no answers, no remedy, no solutions to non working headset for 2 months!

[oculusness]

Hi @paula.141122   how long have you had your headset? Is it still in warranty?

What are the symptoms of your non working headset. Charging lights - what colour are they, does the power light come on. 

Is there an image in the headset, a meta logo or an update graphic, or boot sounds?

Please give as much info as possible and images or screenshots if possible.

[JasD]

I completely agree, I have never seen anything like it.  It is truly a disgrace.

One of the largest internet companies in the world and they still seem to be puzzled by a thing called a "telephone line". 

I have serious child safety concerns about their interface.  I will be posting on this forum to see who can help.

[MetaQuestSupport]

Hey there @paula.141122! First off, we'd like to say that we completely understand where you're coming from, and this certainly isn't the experience we want you to have. We'd love to bring your support experience home with a satisfying resolution, so if you'd like to work with us again, please describe what issue you're having, or send us a PM so that we can look into your previous support experience! 

We also appreciate everyone's troubleshooting support- we love when our community comes together to help each other!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Knock, knock @paula.141122! We are just following up with you. Go ahead and send us a PM so we can further assist you with getting your headset back up and running again. We hope to hear back from you.