06-30-202407:07 AM - last edited on 07-01-202407:20 AM by WootM4ge
Hi there, my son has a meta quest 2 which he absolutely loves, however, it has developed a problem which I am thus far unable to fix so I'm hoping you can assist me.
Out of the blue, my boy cannot use his headset. It is stuck in a loop of showing an error message (these change often) then almost immediately restarting. I cannot do anything with the headset as it constantly restarts after a few seconds.
I have checked his app and everything is up to date but as I mentioned, as the headset is constantly booting up, displaying an error message then restarting it I can't even perform a factory reset or any form of diagnostics.
Any help would be greatly appreciated as I am getting extremely frustrated by this problem.
Hey @goodman321! It appears that your son's device is stuck in a loop and he is unable to use it. We appreciate you trying some steps on your own; it lets us know you're ahead of the game. We know how important it is to get your son's headset up and running again so he can get back to the wonderful VR world. No worries; we'd be more than happy to assist.
So that we can further look into this and gather some personal information from you, we'll ask you to please PM us. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to your response!
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Knock, Knock! We're just following up with you to see if you still need assistance. If so, we ask you to please PM us, and we'll happily assist. We hope you have a great rest of the day!
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