Showing results for 
Search instead for 
Did you mean: 

Headset isn't connecting

Level 2

I haven't used my O2 for a few months. So after completing updates, the system still didn't work. So I changed batteries in the controllers, deleted devices and controllers from the system and repaired everything. Now I get nothing but the black and white screen. When I try and launch a game from my phone at says there is a problem with my headset!!! OMG!!!! Can anyone help me please. Nothing in the FAQs so really hoping someone can help. Thank you


Retired Support

Hi there @LouMaJo! I love playing my Quest 2 and I can understand how you may be feeling right now. I have a question. Did you reboot the headset after you completed the updates? Try logging out of the phone app, log back in and reboot the headset. Hope that works.

Kudos, kudos and more kudos!

Community Manager
Community Manager

Hey @LouMaJo! We just wanted to follow-up with you to see if you were still needing assistance in regards to your headset not connecting. Feel free to reach back out to us if you happen to have any further questions or concerns. We are always happy to help!