cancel
Showing results for 
Search instead for 
Did you mean: 

Headset keeps freezing up lately on me

PenguinInChicago
Expert Protege

Hey my Quest 2 running Ver 69 has been freezing up especially when I'm in Horizon Worlds. I had this happen twice at least yesterday, having to hold the power button down to reboot it. 

Thanks,
Derek aka Papal Penguin
https://www.papalpenguin.com
https://twitch.tv/papalpenguingaming
6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there @PenguinInChicago,

 

We'd like to try and help with your headset freezing issues. Does this happen only with Horizon Worlds, or do you experience this in other games?  

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I think it might have been having 120 Hz enabled on my Quest 2. It has only happened when Horizon Worlds was running, and I was also multi tasking 

Thanks,
Derek aka Papal Penguin
https://www.papalpenguin.com
https://twitch.tv/papalpenguingaming

Hi PapalPenguin,

Thanks for that clarification! We appreciate the response.

The default display refresh rate for apps is 72 Hz. Not all apps will be able to run at 120 Hz. 

Since you are on Quest 2, would recommend toggling your refresh rate to 72 Hz to see if that solves the issue.
If it does not, please try rebooting your headset,

We hope this helps. If you are still having issues, please send us a DM so we can look into this further for you!

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi there,

We're just checking in to see if you still need help with your issue.

If you do, please send us a DM! We'll be happy to look into this further for you.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

PenguinInChicago
Expert Protege

I had an issue with my browser that required me to perform a reset which helped with the browser but horizon worlds is crashing a lot, I heard there might be a memory leak. Yesterday it crashed my headset about 5-10 times. I was coined out able to hear and be heard but my headset was completely locked up. Had to hold my power button each time. Always in Horizon Worlds, either trying to multitask or close Horizon Worlds.

Thanks,
Derek aka Papal Penguin
https://www.papalpenguin.com
https://twitch.tv/papalpenguingaming

PenguinInChicago
Expert Protege

from what i've been able to see i'm still Crashing a lot on my quest two in horizon Worlds. I've spoken with a bunch of friends and it seems that quest 23 and three S devices are the ones that are all crashing. the people using the quest Pro are unaffected it seems. i did see a ran out of memory last night. i am sending this here and submitting on my headset via report problem.

Thanks,
Derek aka Papal Penguin
https://www.papalpenguin.com
https://twitch.tv/papalpenguingaming
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?